DARPG and ASCI Partner for SEVOTTAM Capacity Building in CPGRAMS Grievance Redressal

The Department of Administrative Reforms and Public Grievances (DARPG) has collaborated with the Administrative Staff College of India (ASCI) for curriculum development for SEVOTTAM Capacity Building programs with 22 State/ UT Administrative Training Institutes, after undertaking a training needs assessment, content and andragogy for Grievance Redressal Officers in State Governments. This collaboration is in pursuance of the directions of Hon’ble Prime Minister in the PRAGATI meeting dated 26.12.2024 to make grievance redressal systems sensitive, accessible and meaningful to citizens.

DARPG through its Sevottam Programme trains grievance redressal officers in State Governments on CPGRAMS portal. DARPG is supporting the capacity building of the grievance officers to enable them handle the public grievances with satisfaction of citizens. Institute for Secretariat Training and Management (ISTM) is the partner for providing training to the Grievance officers in central Ministry. ISTM has also uploaded an e-learning module on CPGRAMS on iGOTKarmayogi portal.

State Administrative Training Institutes (ATIs) are partners for providing training to the grievance officers in States through the Sevottam Programme.  22 ATIs, namely Haryana, Andhra Pradesh, Telangana, Assam, Rajasthan, Jharkhand, Punjab, Tamil Nadu, Himachal Pradesh, Kerala, Tripura, J&K, Madhya Pradesh, Goa, Gujarat, Uttar Pradesh, Arunachal Pradesh, Delhi, Meghalaya, Mizoram, Manipur and Odisha have received funds from DARPG through this programme in the year 2024-25. DARPG  has renewed focus on capacity building of the Grievance officers and Sevottam was reviewed and scaled up in 2024-25 with issuance of new guidelines dated 3.7.2024. DARPG through this collaboration with Administrative Staff College of India (ASCI), Hyderabad will ensure development of a Model Curriculum, Content, Andragogy for capacity building of GROs across the country.

This is in line with the directions of theHon’ble Prime Minister for a renewed focus on Grievance Redressal and will ensure that Capacity Building of Last mile GROs who are dealing with grievances and will lead to public trust in the grievance redressal processes.